I have an apple iPhone 11 Pro. Have had it for years. Last night, Apple updated its operating system, IoS, and this morning, my Wi-Fi calling on the cellphone, doesn't work.
Now, normally, at my home in northeastern New Jersey, I don't need Wi-Fi calling because Verizon has so many cell sites, I get good signal wherever I am. But up here at my country home in rural northeastern Pennsylvania, Verizon signal does not make it into the valley where my home is located, very well. So while I am up here, I rely __completely__ on Wi-Fi calling. Now, it doesn't work.
The phone itself asked me if I wanted to "enable Wi-Fi Calling?" I responded "Enable."
It then told me "You have to ask Verizon to enable Wi-Fi calling on this phone."
Strange. Wi-Fi calling worked yesterday. It has worked for years up here. Now, all of a sudden, I need to ask them to enable it?
The message also included a link to go to Verizon Wireless website. I clicked the link. It goes to a page that no longer exists on Verizon's website.
So I logged into Verizon Wireless website to manage the account. I figured it may be some new box I have to check-off in the account settings. Fat chance.
Next, I call Verizon Wireless for support. I get a fucking automated voice-recognition system. After fighting with it for a few minutes I am pissed.
I finally get a (get this) "Tech Coach." I don't need a fucking tech coach, I need someone to solve this problem.
The guy treats me like I'm an idiot. Keeps telling me he's going to work to resolve my problem. Except he never actually did __anything__ to resolve my problem. I told him that. He tells me to stop yelling at him.
So I told him, you know what, we've been a customer of yours for twenty-four (24) years. Shut off all three phones and the cellular data modem, we'll go to another carrier" and I hang up.
Well . . . a few minutes later, my son calls from New Jersey. They called there!
New "Tech Coach" -- so I let my wife deal with it.
It was like step-by-step for a retard.
Turn the phone off.
Turn the phone back on.
Go to Settings.
Go to cellular.
Go to Wi-Fi calling. Enable it.
Same message I got: (you have to contact Verizon to enable Wi-Fi Calling on this phone) with a link to a non-existent web page on Verizon's site.
Turn phone off again.
Turn phone on again.
Go to settings again.
Go to Cellular again.
Go to Wi-Fi Calling again. Enable it again. Same message! ! ! !
Next, go to settings and all the way at the bottom, select Reset iPhone.
On the reset menu, select Reset Network Settings. Reset them.
Phone resets. Powers-off. Powers-on.
Go to Settings. . . . again . . . to Cellular. . . .again. . . .to Wi-Fi calling again. . .enable it again . . . . same error . . . . again.
So now that we've been treated like Retards, and done all the things we had already done before we even called them, they tell me, bring the phone to a Verizon store.
Well, that's a half hour drive each way. OK, we'll go. OOOOOOOH NOOOOOO; not today. You can have an appointment for tomorrow at 1:20 PM.
If they cannot diagnose or repair the phone, they will give me a new iPhone12 because, she said, they have issues with iPhone 11.
I think it's not the phone at all. I think it's the Apple IoS update.
This is bullshit.
All these oh-so-smart people, with their oh-so-smart phone designs, and oh-so-smart software, don't seem to be very smart, at all.
My wife wasted about an hour of her time on the phone with them. Now we have to waste another hour, tomorrow, (in just travel time) to and from a Verizon store.
My bet: I should go to AT&T. That's my bet. And tomorrow, if this still doesn't work with the new phone, that's exactly what I'm going to do.
At least until that company implements Diversity, Equity, and Inclusivity (DEI) like Verizon, and thereby puts incompetent people into important positions, who then screw up everything that previously worked.
It's sort of like the Cellular version of Boeing. Boeing made great aircraft until they implemented DEI, now doors blow off Boeing-made planes in-flight, side panels fall off planes, engine cowlings fall-off planes on takeoff, but hey, at least their workforce is DEI. Who gives a shit if the products fall apart?
This all sucks.
I guess I should be glad this all happened before the fucking eclipse. They might have tried blaming the moon.
If I was a real cynic, I might think Apple did this on purpose, to sell more phones.
I have reached out to ALL of Verizon's Media Contacts for comment. This story will be updated if any of them respond.
